Shipping policy
Last updated: September 1, 2026
Thank you for choosing Canonyx. We know waiting for an order is the least exciting part, so we aim to keep shipping simple, transparent, and easy to follow.
Free standard shipping
Canonyx offers free standard shipping to the destinations available at checkout. There is no standard delivery charge for your order.
Getting your order ready
Orders are usually prepared within 1–3 business days. Orders placed on weekends or holidays begin processing on the next business day. We will send tracking details by email as soon as they are available.
Estimated delivery times
After dispatch, most orders arrive within these estimated timeframes:
- United States and Canada: approximately 4–10 business days
- United Kingdom and European Union: approximately 7–18 business days
- Australia: approximately 5–12 business days
- New Zealand: approximately 15–30 business days
These are estimates rather than guaranteed dates. Most parcels arrive within the expected window, though remote locations, customs, holidays, weather, or carrier delays can occasionally add extra time.
Tracking your order
Once tracking is available, we will email it to the address used at checkout. It can take a few business days after dispatch for the first tracking update to appear, so please do not worry if movement is not visible immediately.
Orders arriving in more than one parcel
Occasionally, items from the same order may travel separately. If that happens, you may receive more than one tracking number and the parcels may arrive on different days.
Address changes
Please double-check your delivery address at checkout. If you notice a mistake, email info@canonyx.com right away. We will gladly try to help before the order enters processing, although changes may not be possible after dispatch.
Customs and import charges
Free shipping covers the standard transportation charge offered by Canonyx. Depending on the destination, local authorities may apply taxes, duties, or import fees that were not collected at checkout. These charges, when applicable, are set by the destination country.
If a parcel is delayed, lost, or damaged
If tracking has not updated for an extended period, your order is well beyond the estimated window, or the parcel arrives damaged, please contact info@canonyx.com with your order number. For damage, photos or a short video of the product, packaging, and shipping label will help us assist you faster. We will review the shipment with the carrier or fulfillment partner and work toward a fair solution.
Returned or undeliverable parcels
If a parcel comes back to the sender, please contact us. We will review what happened and explain the available reshipping or refund options. Any unavoidable carrier or return costs will be discussed clearly and handled in line with applicable law.
Need help?
Email info@canonyx.com with your order number. We are happy to help.