Refund policy

Last updated: September 13, 2026

We want you to feel comfortable and confident ordering from Canonyx. If your WarmPress™ is not right for you, our 30-day money-back guarantee gives you time to try it at home.

30-day WarmPress™ money-back guarantee

You may request a return within 30 days after delivery, even if you have opened and reasonably tested the WarmPress™ machine. To qualify, the machine must be returned in reasonable condition with its included accessories, manuals, and proof of purchase. The guarantee does not cover damage caused by misuse, accidents, unauthorized repairs, or excessive wear.

Once your return is received and approved, we will refund the eligible purchase price to your original payment method. This guarantee applies in addition to any mandatory consumer rights available where you live.

How to start a return

Email info@canonyx.com with your order number and a brief note about the return. We will reply with return instructions and the correct return address. Please wait for our response before sending the item.

Return shipping

For a guarantee or change-of-mind return, the customer is responsible for return shipping unless local law requires otherwise. Original expedited shipping charges, if any, are non-refundable. Canonyx covers approved return shipping when an item is confirmed damaged, defective, incomplete, or incorrect.

Towel refills and hygiene

The WarmPress™ machine may be opened and tested under this guarantee. For hygiene and customer safety, opened or used compressed-towel packs cannot be returned unless defective. Unopened towel packs may be returned. If opened towel packs were included in a returned bundle, their value may be deducted from the refund. Gift cards and products clearly marked final sale are non-returnable except where required by law.

Damaged, defective, incomplete, or incorrect orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible, ideally within 7 days of delivery. Photos or a short video showing the item, packaging, and shipping label will help us assist you faster.

Once the issue is confirmed, we will provide an appropriate solution, such as a replacement or refund, and Canonyx will cover approved return shipping.

Exchanges

If you would prefer a different item, contact us and we will guide you through the available options. For a faster exchange, we may ask you to return the original item before a replacement is sent.

Cancellations and address changes

If you need to cancel an order or correct the delivery address, email us as soon as possible. Changes may no longer be possible once an order has entered processing or shipped.

Refund timing

We will notify you when your return is received and reviewed. Once approved, the refund will be sent to your original payment method. Banks and card providers may take approximately 5–10 business days to display the funds after we process the refund.

Your consumer rights

This policy does not limit any mandatory consumer rights or remedies available where you live.

We are happy to help

Questions about a return or refund are always welcome. Email info@canonyx.com with your order number, and we will be glad to assist you.